Date:   June 1, 2005

To:       Local Union Presidents Of UFCW Canada With Members Who Participate

            In The Canadian Commercial Workers Industry Pension Plan

From:  The Plan Administrator

Re:      THE ALERT NOTICE

The following is being provided to you to assist with calls that you may be receiving from members regarding the instructions provided on the recently mailed ALERT Notice from the CCWIPP.  Due to the sheer volume of calls, both credit reporting agencies, Trans Union and Equifax, have provided alternative methods for CCWIPP participants to contact them.

Equifax Canada – has an automated answering system  1 800 465 7166 which is available 24 hours a day, 7 days a week.

Alternatively, participants may put an ALERT notice on their credit file by mail, fax or e-mail. The request should indicate “IMPORTANT ALERT” at the top.

 

Procedures 

 1/ Mail or fax a signed letter indicating full name, current address, S I Number          (optional), date of birth and a photocopy of two pieces of valid identification to:

            MAIL:  Fraud Victim Assistance Department
                        Box 190, Station Jean-Talon
                        Montreal, QC  H1S 2Z2

            FAX:   514 355 8502

2/ E-mail a request to fraud.assistance@equifax.com indicating the full name, current address, SI Number (optional), date of birth and two pieces of valid identification (at least one piece must have a signature and the current address).  The pieces of ID must be scanned and provided as an attachment to the e-mail.

Trans Union is very difficult to contact by telephone, therefore, this agency has established a web site www.tuc.ca/pen with a link that provides instructions to download the following forms:

To place an ALERT notice on their credit file

                        Potential Fraud Authorization  - TU-431.pdf

To request a copy of their credit file

                        Credit Report Request – TU-43.pdf

Once the forms are completed they may be mailed or faxed to Trans Union

            MAIL:  Fraud Victim Assistance Department
                        P.O. Box 338, LCD1
                        Hamilton, Ontario L8L 7W2

            FAX:   905 527 8080

Requests are not accepted via e-mail

There is no fee charged by either Credit Reporting Agency.

With respect to contacting Human Resources Development Canada, to report a stolen SI Number, we have been informed that this is not required.  HRDC has confirmed that it should be contacted only if identity theft involving a social insurance number, is confirmed.